Privacy Policy

This Privacy Policy (“Policy”) describes how Pacific OneHealth (A Unit of Pacific World Foundation) (“We”, “Us”, “Our”, or “Company”) collects, uses, stores, processes, and protects information provided by users (“You”, “Your”, “Yourself”) of our website www.pacificonehealth.com and our mobile patient application.

1. LEGAL STATUS OF THIS POLICY

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder, including amendments relating to electronic records and digital documents. This Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding agreement between You and Pacific OneHealth (A Unit of Pacific World Foundation). By accessing or using the Platform, including by registering, browsing, or availing services, You agree to be bound by the terms of this Policy.

If You do not agree with any part of this Policy, please do not use the Platform.

2. COMPLIANCE WITH APPLICABLE LAWS

This document is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, framed under the Information Technology Act, 2000, which mandate the publication of a Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information.

3. USER CONSENT

By providing Your information or using the services available on the Platform, You expressly consent to the collection, storage, processing, use, and transfer of Your
Personal Information and Non-Personal Information in accordance with this Privacy Policy.

You further acknowledge that such processing shall not result in any wrongful loss to You or wrongful gain to any other person.

4. INFORMATION WE COLLECT

To provide healthcare services and related functionalities, we may collect the following information, as required and relevant:

• Name
• Email address
• Mobile number
• Age and gender
• Address and PIN code
• Login credentials (username and password)
• Payment details (credit/debit card or other payment instruments)
• Medical records, health history, prescriptions, diagnostic reports
• Biometric information (where applicable)
• Sexual orientation (only if voluntarily provided and medically relevant)
• Appointment details and consultation history
• Any other information voluntarily provided by You

The information collected depends on the nature of services availed and is used solely to improve service delivery, user experience, and healthcare outcomes.

Information that is freely available in the public domain or disclosed under the Right to Information Act, 2005 or any other applicable law shall not be considered sensitive personal data.

5. USE OF INFORMATION

We may use the collected information to:

• Provide, operate, and improve our healthcare services
• Facilitate appointments, consultations, diagnostics, and treatment
• Maintain internal records and patient history
• Communicate important updates, reminders, and service notifications
• Ensure platform security and prevent fraud
• Comply with legal and regulatory obligations
• Develop new services and features

6. COOKIES AND TRACKING TECHNOLOGIES

To enhance user experience, we may use cookies or similar technologies to collect non-personal information and assign a unique identifier to each visitor.

Cookies help us:

• Understand user preferences
• Improve platform performance
• Analyze traffic and usage trends

You may choose to disable cookies through your browser settings; however, some features of the Platform may not function properly as a result.

Our advertisers or third-party service providers may also place cookies, over which we have no control.

7. IP ADDRESS AND LOG INFORMATION

Our servers may automatically collect limited technical information such as IP address, browser type, device information, and access time. This information does not
personally identify You and is used for system administration, analytics, and security purposes.

8. DISCLOSURE OF INFORMATION

We do not share sensitive personal data with third parties without Your prior consent, except in the following circumstances:

a) When disclosure is required by law, court order, or government authority for identity verification, investigation, prevention of offenses, or legal compliance.

b) When information is shared with our group entities, employees, consultants, or service providers strictly on a need-to-know basis for processing information on our behalf, subject to confidentiality and data protection obligations.

9. INFORMATION SECURITY

We implement reasonable and appropriate security practices to protect Your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers protected by firewalls
• Restricted access controls
• Encryption and secure data storage
• Periodic security audits

While we strive to protect Your information, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

10. LINKS TO THIRD-PARTY WEBSITES

The Platform may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites. Users are encouraged to
review their privacy policies separately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any changes will be effective immediately upon posting on the Platform. Continued use of the Platform constitutes acceptance of the revised Policy.

12. GRIEVANCE REDRESSAL

In accordance with applicable laws, any grievances or concerns regarding data protection or privacy may be addressed to our designated Grievance Officer:

Email: info@pacificonehealth.com

Website: www.pacificonehealth.com

Entity: Pacific World Foundation

We will endeavor to address all grievances in a timely and lawful manner.